Helpful Information

Arrival

Please arrive 5-10 minutes before your scheduled appointment. This allows time to fill out any necessary paperwork and also ensures that your service begins on time. A late arrival will affect the length of your treatment time. Your treatment needs to end as scheduled so that we may serve our next guest on time.

Environment – Children

A•Glo Spa & Salon is a refuge for adults. To respect all A•Glo Spa & Salon guests, we ask that children be left in the care of a loving adult, unless receiving a service. Children under the age of 8 will not be permitted beyond the retail area.

If a child is under 18 years of age, a parental consent form must be signed by a legal guardian before any service begins.

Cell Phones

Upon entering A•Glo Spa & Salon, we ask that cell phones be silenced. Please refrain from talking on your cell phone and be respectful and courteous of guests relaxing in all areas of A•Glo Spa & Salon. Cell phone usage cannot interfere with your service. Allow our environment to be an escape whether it’s for an hour or the full day.

Confirmations

A courtesy confirmation text, email or phone call will be placed to each guest. In the event that we do not reach you, you are still expected to arrive for your scheduled appointment.

Cancellations

If you need to cancel or change an appointment, please call at least 24 hours prior to your scheduled appointment. Multiple services and services over $100 are reserved with a credit card. We reserve the right to charge 100% of your service for no shows and same-day cancellations.

Gratuity

Tipping is not expected, but always appreciated, and is left to your discretion. If you would like to leave a gratuity for your service provider(s), our Guest Care Representatives will assist you with that at the time of ring up. The entire gratuity is paid out to the service provider and will be reflected on your final receipt. Please do not give cash directly to your provider or leave cash in the treatment area.

Form of Payment

We accept A•Glo Spa & Salon gift cards, cash, checks, and all major credit and debit cards- MasterCard, Visa, Discover, and American Express. There is a fee for any returned check.

Teamwork

We don’t pay commission…not on service sales and not on product sales. We compensate all our staff by salary, a nice salary, meaning they get paid whether they are booked or not. This allows us to function more efficiently and to allow more flexibility with our guests. If you can’t get in with your favorite service provider or maybe just want to try someone else…go for it! We don’t mind. We encourage it!

The entire focus of our team is to ensure every guest’s day is being made. When our team recommends a product or a service, it’s because they truly believe it’s the best product or service for you…not because they are trying to make commission on a sale.